Learning outcomes:
At the conclusion of this session, the audience will be able to:

• Understand the science of the different communication techniques
• Describe how one can increase the patient flow with the help of the whole dental team.
• Explain how this can be achieved
• Discuss the significance of implementing these techniques in the dental office
• Summarize the different roles of the members of the dental team in succeeding the patient dialogue

Scientific evidence:
Thomason JM, Heydecke G, Feine JS, Ellis JS.How do patients perceive the benefit of reconstructive dentistry with regard to oral health-related quality of life and patient satisfaction? A systematic review.Clin Oral Implants Res. 2007 Jun;18 Suppl 3:168-88. Review. Erratum in: Clin Oral Implants Res. 2008 Mar;19(3):326-8.

Tortopidis D, Hatzikyriakos A, Kokoti M, Menexes G, Tsiggos N.Evaluation of the relationship between subjects' perception and professional assessment of esthetic treatment needs.J Esthet Restor Dent. 2007;19(3):154-62; discussion 163.

Christensen GJ Current paradigm shifts in dentistry.Dent Today. 2007 Feb;26(2):90, 92, 94